Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at GP EcoClean INC.
General Questions
HOW CAN I GET A QUOTE?
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, or email us to book@gpecoclean.ca
DOES SOMEONE HAVE TO VISIT MY HOUSE BEFORE I CAN BOOK A CLEANING?
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
ARE CLEANING SUPPLIES INCLUDED?
Yes, we include all the supplies and equipment. Unless you decide something else.
WHAT IF I´M NOT HAPPY WITH MY CLEANING?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
DO I NEED TO LOCK UP MY PETS?
Not at all, we love the pets!
Scheduling Questions
CAN I GET A SAME-DAY BOOKING?
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
ARE THERE NAY COMMITMENTS OF CONTRACTS?
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
HOW DO I PAY FOR THE SERVICES?
We take cash, e-transfers, cheques, and credit cards. We can also invoice you for mobile based payments.
Cleaning Questions
WHAT'S INCLUDED IN A STANDARD CLEANING?
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via email or contact form.
Bedroom, Living Room & Common Areas
Dust all accessible surfaces
Wipe down all mirrors and glass fixtures
Clean all floor surfaces
Take out garbage and recycling
Clean under bed
Dust high surfaces
Bathroom Cleaning
Wash and sanitize the toilet, shower, tub and sink
Dust all accessible surfaces
Wipe down all mirrors and glass fixtures
Clean all floor surfaces
Take out garbage and recycling
Dust Fan and high surfaces
Kitchen Cleaning
Dust all accessible surfaces
Empty sink and load up dishwasher with dirty dishes
Wipe down exterior of stove, oven and fridge
Clean all floor surfaces
Take out garbage and recycling
Clean behind appliances.
Clean cabinets
DO YOU PROVIDE THE SUPPLIES?
Yes, we include all the supplies and equipment. Unless you decide something else.
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning. Residential, commercial, move-out, move-in, after-party, post-constrcution, and more…
HOW MANY CLEANERS DO YOU SEND?
We send a team of 2 cleaners with a minimum of 2 hours per visit and we´ll do our best to match you with the same person going forward.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.